Speed. Browse Virgin Media Virgin Media Community. But I have no Virgin Media Wall socket in my house. Well I can't seem to find anything like that and the closest thing I can find is a. Hi, I've ordered a broadband only package and received it today But I have no Virgin Media Wall socket in my house. Sign in; Sign up; Community home;. I cannot find a Virgin wall. Options. V6. I'm sorry to hear about the missing wall socket. Forum; Apps. I wanted. . Call them up and mention it to them otherwise they more than likely won’t say anything about it. Fibre cable from wall to router in Speed 4 hours ago; Replacement internal wall box needed in QuickStart, set up and connections yesterday; No socket in QuickStart, set up and connections yesterday; Vodafone to Virgin - Engineer Required? in QuickStart, set up and connections yesterday01/09/14 - 13:14 #2. Image below of the Virgin Media PSU Plug that connects to the coax. . Just push to fit Firmly push the end of the cables into the. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Stream from Virgin Media. Networking and WiFi. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. VM BB TV Landline. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. Is it necessary to plug the cable to socket for having wifi, if so what can I. . When purchasing it stated my property was Virgin ready and the quick set up was the best way to set up. I set up the hub using the Telewest socket. If you can get Quickstart, you can choose one of two delivery options. However, I do not have any of the specified wall sockets available. Omni Box fallen off outside wall in QuickStart, set up and connections yesterday; Virgin media socket in QuickStart, set up and connections yesterday; Flashing red light on box on wall in QuickStart, set up and connections Tuesday; I’ve got a self installation but no actual box in QuickStart, set up and connections Saturday Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Home Phone. All forum topics; Previous topic;on 14-02-2023 17:21. FAQ Sign in. Networking and WiFi. I don't work for Virgin Media. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. Kit arrived today…no wall box so unable to install. The cable could be hidden within, or behind, furniture. If you’re using a splitter, make sure that’s firmly connected, too. I can only find the TV socket. I ve got a green light flashing from our HUB. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. Community FAQ Sign in. Don't have a simple wall socket to plug into! in QuickStart, set up and connections yesterday; Internal Wall socket power supply missing in QuickStart, set up and connections yesterday; V6 - hub 5 in Networking and WiFi Tuesday; Problem using the VM Connect app to do home broadband survey in Networking and WiFi TuesdayIf the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. QuickStart, set up and connections. Ordered VM broadband and was recommended by the website to select the self quick install option. I would love to help you get your service installed. In a lot of flats there is not a VM white wall box, sometimes just a coax wire coming out of the wall or a multi unit outlet. The other is marked TV, & this is used for TV & Broadband. We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can. I just moved into a new apartment, and bought a broadband from virgin media. You can also check for a loose cable as not all properties have a socket. Ashleigh_C. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. I had bought a VM broadband and used self installation but saw that my VM socket was not round. Volt. 😁 I tried Virgin Customer Services with this but they werent able to answer. Phone. Options. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. There were many cable companies that originally built the networks in the early 1990s. Second, you'll likely need a manned installation for your VM services. Aug 8, 2019. Phone. Have you checked to make sure there is no other kind of connection?. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. We all know and love the internet and TV services that can enter our homes through entry points. . To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. No wall socket. Only an aerial cable (pictured below) connected to a box outside my flat. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. I’ve tried calling the various numbers for help but every call seemingly fails. If you are not going to use the splitter, then probably best to connect direct to the wall box for your broadband and totally bypass it. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). ThanksOverall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. May I know which one I can connect. Hi, We have been sent our dongle for the landline but get neither a tone through our old wall box or through the new dongle. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. So, a 50 minute broadband, TV and phone. 0 Kudos Share. 1 ACCEPTED SOLUTION. Unfortunately I don't know much detail on the coax outlets, although the Virgin installer said they were 'Sky' sockets, if that clarifies anything. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. Plug the cables into the Hub. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. #2. on 03-08-2020 18:05. Joining in Options. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the VM cable comes in from the street. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. . I have also checked outside and there is no box either on my property or on m. But I have no Virgin Media Wall socket in my - 5405516. No Virgin Media Wall Socket on 13-04-2022 14:08. Your telephone will plug into the TEL 1 socket on the back of the modem, as Virgin's phone service is digital & uses a separate IP tunnel from the modem back to the exchange. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. No virgin wall socket [MOD EDIT: Post split to create own thread] - 5345241. Tuning in. . V6. Tried looking but can't see a way to book an engineer for this? Thanks. Just had self installation delivered, have no wall socket just two cables from the wall. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. We have the quickstart pack but sadly cannot get broadband set up and working. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. and view the images for a range of different wall box options. QuickStart, set up and connections. The internal wall boxes are mostly oblong. in QuickStart, set up and connections 13-09-2023Hi VM, We've recently moved home and the existing Virgin Media wall socket is located in one of the 1st floor bedrooms (which belongs to our child, therefore concerned they may switch it off). However, I do not have any of the specified wall sockets available. The wall socket has a thick plug bit. QuickStart, set up and connections. 0 Kudos Reply. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. QuickStart, set up and connections. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. It's great to hear your wall socket concerns have now been addressed and - 5057222 - 2. The cable could be hidden within, or behind, furniture. on 23-10-2022 13:36. i opted for the self install, however on inspection we don’t - 5112503. Browse. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Objects can block and slow WiFi. Home. Packages. . My VM Router is is my office adjacent to hall. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. Tudor. but only the green light keep flashing. Incidentally the phone socket is redundant if not in use and can be safely removed. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket)Hello, The thick white cable goes to the round socket in the other picture i posted at one end and the other is not plugged into anything - 4353656on 21-02-2023 17:48. I am going to send you a private message. My understanding is you can only get the quick start kit if the house has had VM in the past. 01K; 1. Browse Virgin Media Virgin Media Community. QuickStart, set up and connections. signed up and was given the option of self installation. VM will usually only supply a Quickstart to a property that had VM previously. I did ask for a technician to visit on not finding the wall socket, which was also arranged promptly for 17 July. We have a virgin media wall socket with an - 4353656 - 2. We would like to show you a description here but the site won’t allow us. 01-02-2023 10:59 - edited 01-02-2023 11:00. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. I’ve checked the external box and I do believe that I will need an engineer or some help as the wire ends outside of the wall. I'm at the stage where I need to plug the -. Cihank617. But there are 2 wires leading which can be plugged in the hub. Speed. Also there will be an external, often brown, omnibox. The wall box may be branded with the logos of an old cable TV company (not VM). Subscribe to RSS Feed; Mark Topic. . Re: No Virgin media wall socket. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. Then cables run from there to the Virgin cable box and optionally a cable broadband modem if you use that service. The top “capped” one is marked FM & has been disused since cable went digital. virgin media internal wall box. QuickStart, set up and connections. Stream from Virgin Media. on 22-10-2022 20:58. Email. Also tried the Ethernet, not. Choose the best spot for your wifi hub. . 11-11-2022 12:53 - edited 11-11-2022 12:58. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. 4 weeks ago. Got my virgin media self install kit but I don't have a virgin socket. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. Tried looking but can't see a way to book an engineer for this? Thanks. YNAB enthusiast and extreme coupon-er. Virgin TV 360. I have noticed that i do not have any internal wall socket. The Openreach sockets do not work for Virgin Media. How and where do i book a technician for broadband in QuickStart, set up and connections yesterday; Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections yesterday; No vm wall socket in QuickStart, set up and connections yesterday; Can't find wall socket in QuickStart, set up and connections yesterdayRe: No wall socket. We have tried plugging it into the only box we found it would fit but no luck. Once connected it directly to a hub, a little bit loose, but then interne. Wall sockets and no connection. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). Virgin Mobile. At least spell your title correctly jeezus . Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. on 04-02-2023 11:17. Mark as New; Bookmark this message; Subscribe to this message;QuickStart, set up and connections. But I have no Virgin Media Wall socket in my house. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. Everything you need is posted to you. All the wall sockets I can see are for BT. Networking and WiFi. Our quick start kit has been delivered but when setting up there is no wall socket to plug the hun into. We'd love to assist with this, I will send you a PM here soon so we can look into what's. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Browse Virgin Media Virgin Media Community. I was never asked if I had a wall box. Discounts, coupons and cashback: 2019 = £1,443. Please help - 5208212If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Tudor. Virgin Media Community; Broadband; QuickStart, set up and connections; Not have wall socket; Options. Try the automated service status number 0800 561 0061 to check for any faults in your area. No coax wall socket, how can I connect my router? Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the. There is no fibre socket in this house. Account - Cable. QuickStart, set up and connections. I am so sorry to hear that you seem to be missing a wall socket in the home. The one thats on the bottom is the one you need for Virgin. White power light is on and internet light is flashing green. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall. Thank - 5168198. Can anyone advise on this issue, or I think that should be set up by an engineer from VM right? How long will the QuickStart installation take me? WiFi Hub - 30 mins. But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. Can anyone help or know how long it takes to g. I'm very sorry to hear about the non wall socket. Various cable mediums are used in modern systems to transmit data. Broadband. Broadband. There should be a wall mounted box somewhere inside that has an F socket on it. Volt. SpeedHi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. I have moved house and the previous owner returned the wall socket plug (the white one with green LED) to VM. Kit arrived today…no wall box so unable to install. I cannot find a Virgin wall socket within my flat. Options. There must have been a previous installation or you would not have been offered a self install. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. installing ethernet cable/socket into another room in house by virgin in Networking and WiFi Tuesday; Do 'Old' WiFi pods work with new Router? in Networking and WiFi a week ago; New Install - No Connection in QuickStart, set up and connections a week ago; Constant High Packet loss and broadband timeout. VM don't use fibre inside the property. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. . Can I have engineer visit and setup it? Thanks. How and where do i book a technician for broadband in QuickStart, set up and connections Saturday; Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections Saturday; No vm wall socket in QuickStart, set up and connections Saturday; Can't find wall socket in QuickStart, set up and connections SaturdayAre These Virgin Wall Sockets for Fibre Broadband? in QuickStart, set up and connections yesterday; Hi ivebeen with out email acces 10 days any one longer ? in Email yesterday; Authentication failure when trying to connect to Virgin SMPT with hmailserver in Email yesterday; Worst WiFi and customer service in Networking and WiFi. provided, I shall give them a call tomorrow. Phone line - 5 mins. Virgin TV 360. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. Re: No wall socket. Rob. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. TiVo. V6. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. How about using a 10m RJ11 to RJ11 telephone cable. It has two outputs on the left of the wall box. TV. Absolutely not. Koda. SpeedI've just moved into a property and I'm trying to set up my Virgin Fibre broadband. Ordered VM broadband and was recommended by the website to select the self quick install option. I tried both the wires, it didn’t set up the WiFi. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Thank you. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. on 03-08-2020 18:05. Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. 08K; 2. QuickStart, set up and connections. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. I’ve had a look for the brown box outside the place i just moved in. The cable could be hidden within, or behind, furniture. Stream from Virgin Media. on 27-01-2023 17:22. Jack14102. SpeedThe postcode checker says it is available, a ground floor neighbour has it and there is even a poster in the building entrance above the post boxes saying Virgin broadband is available, yet there is no fibre socket in this flat. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. These enter my house via an air brick/vent very close to. Rather than pay VM the £25 for a phone extension socket, you could put that money towards some modern cordless phones. to be phone lines. You need a small spanner to remove this, then push the provided connector over the exposed end. Try the SAT1 output & if that doesn't work you would need a manned install. Hello Virgin Media, we moved into a new house. Finally, they'll complete the setup to make sure it's all working. Don’t plug the power cable into a plug socket yet. on 31-12-2021 10:47. Speed Is there a way to connect the VM router without a wall socket please ? - 5036273 Wall Socket. Options. Virgin Media Wall Socket. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. and view the images for a range of different wall box options. - 5411444. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. No Splitter received with self-install setup kit in QuickStart, set up and connections a month ago; isolator cable in QuickStart, set up and connections 26-09-2023; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 18-09-2023; Isolator cable won't connect to hub. Now to my Issue: I opted for the self-installation ki. Volt. Browse. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. The hub works fine, but it has no internet connection. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. SpeedAs its likely you are in a flat, the media outlet plate is most likely what was used by the previous user (via the SAT1 socket). Volt. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. But I have no Virgin Media Wall socket in my house. No Virgin Media wall socket on 16-10-2022 18:45. Networking and WiFi. Following the installation and verification of its functionality, you can browse the web or. You can see in the pictures it loo ks like it has been redirected to - 5347741 BrowseHello, @David_Bn, Where do I send the photos to? As already said, I'd like to have all the coaxial out and have only the Wall Socket in order to have the internet, the TV and the phone set in such a way that we had no wires scattered in the room. Go to our service status page. Virgin TV 360. i opted for the self install, however on inspection we - 5180915. If you can't see anything obvious go. I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. on 04-02-2023 11:17. Ordered VM broadband and was recommended by the website to select the self quick install option. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. Was told that an engineer would come out, look at the sockets and do the switchover. . Speed If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. TV. I don't have a virgin media wall socket and this is stressing me out. What to expect with broadband. Speed. I have also checked outside and there is no box either on my property or on my boundary wall. No Virgin wall socket sophiep0989. Plug the cables into the hub. Networking and WiFi. Im a new VM customer, and am getting Broadband and phone. I'm a Very Insightful Person, I'm here to share knowledge, I don't. I'm a Very Insightful Person, I'm here to share knowledge, I don't. Step 1 Find the best spot for the WiFi Hub Make sure to keep the Hub out in the open. Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. I recently got Virgin broadband installed. It feels like I need to just obtain a connector to enable the two to fit. I cannot find a Virgin wall socket within my flat. No wall socket to connect. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. If it is a loose cable only, you will need one of these to connect the Quickstart cable. 1. Turn on your TV and get connected. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. That is a rooftop aerial outlet for Freeview TV. Options. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayPlug the cables into the Hub. Hi @bingoman000. Tuning in. TV on the go. Placed an order and the lady said we were eligible for quick start self installation. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The kid arriving on Tuesday the 29. 33. The box does however have a hole in the bottom, through which i could see some. You should see a cable going through the wall and if you trace this inside, you should get the cable. There’s even no BT wall socket. The cables from the external box lead to a Bt open reach socket and a blank socket. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. Don't touch any of wiring on the exterior yourself or Virgin will not be too happy about it. The total REN (ringer equivalence number) of devices you can connect to TEL1 on the VM hub is 3. TV. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. He spent time looking around outside and said he needed to speak to his - 5200239. I have a separate Virgin media feed into the house, with TV and broadband. So you can either unscrew this one & push on the connector provided in the Quick Start pack. The technician visited a. TEL1 on the hub should take on your. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. Networking and WiFi. I was sent the pack as. Networking and WiFi. Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media wall socket; Options. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. It probably goes into another room in the house. Gaming Support. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside.